As recreation agencies nationwide continue ramping up their programs – confronting new challenges on the return to normalcy – the City of Raleigh (N.C.) is one of a growing number utilizing an innovative new staff training to help provide the highest quality offerings for youth in their community.
Fourteen of its part-time staff completed the National Alliance for Youth Sports’ new Frontline Staff Training, a virtual training that prepares recreation staff at all levels to better handle their all-important roles within the community.
“Our Athletics Division was beginning to have some issues with ensuring consistency between our programs each season,” said Jason Simpson, Athletics Program Director at the City of Raleigh, Recreation and Cultural Resources Department, and a Certified Youth Sports Administrator (CYSA). “With a wide range of offerings spread across our city, and a wide range of experience levels amongst our part-time staff, the NAYS Frontline Staff Training came along at just the right time!”
The training includes an introduction to youth sports administration, navigating interactions with youth sports parents and participants, promoting sportsmanship, being well-versed in a variety of safety issues, and being aware of what resources are available to help ensure high-quality sports experiences for all involved, among other areas.
“The training was fantastic, and received rave reviews from all who attended,” Simpson said. “And the follow-up reference materials we received are invaluable resources for anyone interested in helping their frontline employees succeed.”
The training has received high praise from recreation leaders nationwide, who have seen how helpful it is in preparing their frontline staff – those who are in direct contact with the public – since they are the face of the program.
Along with the City of Raleigh, other agencies that have conducted the training include the
City of Buckeye in Arizona, the City of Tampa Parks and Recreation Department in Florida and the City of Las Cruces Parks and Recreation Department in New Mexico.
By adding the Frontline Line Staff Training, the City of Raleigh continues to show its relentless commitment to providing the best and safest programs for youth. A valued Member Organization of the National Alliance for Youth Sports – they’ve been training their volunteer coaches since 2014 – they also have earned the prestigious Better Sports for Kids Quality Program Provider designation, which is presented by NAYS to organizations that have met the highest standards in youth sports administration.
City of Raleigh
National Alliance for Youth Sports, Inc
5670 Corporate Way
West Palm Beach, FL 33407
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